FAQs
Answers to frequently asked questions about campaigns and pitches.
FAQs
How to save a recipient list for future use
FAQs
Why does my campaign report show unusually high clicks/open rates?
How email servers or spam filters can affect reportingFAQs
How to send a new campaign to the same recipients of a previous campaign
Easily send a campaign to the same set of contacts
FAQs
Why are my test emails being flagged as suspicious?
If your test campaigns are marked as "spam", "fake" or similar in your inbox, you may need to speak with your IT team
FAQs
How long does it take for my campaign to send?
99% of the time, your campaign will be sent in under 5 minutes
FAQs
I sent a campaign to myself, so why can't I see it in my inbox?
Short answer: speak with your IT team
FAQs
How can I add an email header image to the top of my campaign?
You can manually add an email header image to campaigns and pitches
FAQs
Why do I get bounced contacts when I send campaigns?
A high campaign bounce rate could indicate a poorly maintained media list
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FAQs
Sending campaigns from Private & Embargo Stories
Sending emails with a Private or Embargoed story attached
FAQs
How to search for campaigns & pitches using filters?
Easily find sent, drafted or scheduled emailsVideo tutorials
Bitesize video recordings to turn you into a Prezly pro in no time.