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Why are my test emails being flagged as suspicious?

If your test campaigns are marked as "spam", "fake" or similar in your inbox, you may need to speak with your IT team

Some companies have a strict policy on email sending sources. So, even if you send a fully authenticated test email from your Prezly account, your company system may see an internal email coming from an external source and automatically mark it as suspicious. To test whether this is what you're experiencing, try sending the same test to your personal email address.

To fix the issue, you'll need to speak with your internal IT team about your company sending policy; there's nothing we can do on our end.

In the meanwhile, rest assured that this issue will not affect your external campaigns.

See also, Why didn't I receive the test email?

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