Why didn't I receive the test email?

Even when your sender address domain has been verified, it is possible that the test email does not reach your mailbox.

Some work mailboxes are set up with strict spam firewalls so the possible reasons test emails are blocked by some companies' spam firewall are:

  • You're using an unverified sender and your company email firewall has strict rules against passing emails that are not coming from verified origins. That's why Prezly requires you to verify your sender domain when you set up your custom sender address.
  • The From and To address are the same. The receiving server gets an email with a "From" that's from an email it manages, so it doesn't allow it. This means this is only an issue with the test email you send to yourself (or colleagues). To double-check this, try sending a test to a personal email.
  • Sending to multiple addresses at your company, which can be considered a spam attack.
  • The email includes placeholder or filler content, for example, Lorem ipsum text. 

The first two causes can be fixed by asking your IT team to whitelist emails sent from Prezly. A possible workaround is to send the test email to an address outside of your work address, for example, a free Gmail account. 

I'm still not receiving any test emails from Prezly! Why?

You might need to whitelist our sending IP addresses, to allow your server to receive messages from them, as some servers have restrictions on what IPs they're allowed to receive.

There are currently 3 sending IPs in rotation to send emails from Prezly:

  • 208.117.48.146
  • 167.89.63.175
  • 167.89.10.227