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Missing chat icon

Missing chat icon

Why is the chat icon not showing when I use Prezly? 😱

When using Prezly, you should have access to our support chat at all times. Even on weekends or when the chat isn't operational, our Prezly users can always send us a message, and we'll respond ASAP.

But what if the friendly purple icon isn't showing?

Location of the support chat icon
Location of the support chat icon

Possible missing chat solution

If you use adblockers or other privacy-focused add-ons for your browser (hey, we're not judging), they may interfere with or outright block our support chat bubble, preventing you from using or seeing it.

A few examples of these would be:

  • uBlock Origin
  • Adblock Plus
  • Ghostery
  • Noscript

Whitelisting prezly.com and intercom.com should solve this and allow you to use the support chat once again.

Here are detailed steps on how to add the needed whitelist items to get the chat icon back.


How to add Prezly to the whitelist

 

Chrome:

  1. Click the puzzle 🧩 icon at the top of the browser
  2. Click the three dots next to your plugin, and select Options
  3. Add Prezly.com and Intercom.com to your list of trusted sites
Chrome extension options
Chrome extension options
uBlock trusted sites settings
uBlock trusted sites settings

 

Firefox:

  1. Press the hamburger icon at the top
  2. Click Add-ons and themes
  3. Search for your privacy extension, click the "" menu, and select Options
  4. Add Prezly.com and Intercom.com to your list of trusted sites
Firefox Add-ons and themes settings
Firefox Add-ons and themes settings
uBlock options
uBlock options
uBlock trusted sites settings
uBlock trusted sites settings

⚠️ If you use a different extension/add-on, the instructions should be similar, but if you can't figure out how to add Prezly to your whitelist or are feeling a little confused, send an email to support@prezly.com, and we'll lend a hand 🤚

 

 

 

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