![Missing components](https://cdn.uc.assets.prezly.com/acd5ed5a-1524-409a-a9a7-dce21f13af7c/-/resize/2002/header.png)
Missing components
Why could the chat icon or my plausible statistics not show up when I use Prezly? đ±
When using Prezly, you should have access to our support chat at all times. Even on weekends or when the chat isn't operational, our Prezly users can always send us a message, and we'll respond ASAP. â
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But what if the friendly purple icon isn't showing?
![Location of the support chat icon Location of the support chat icon](https://cdn.uc.assets.prezly.com/27c9cf65-d220-4256-9c5a-ea0a847c5f10/-/format/auto/image.png)
If you use adblockers or other privacy-focused add-ons for your browser (hey, we're not judging), they may interfere with or outright block our support chat bubble and/or the statistics frame, preventing you from using or seeing it.
A few examples of these would be:
- uBlock Origin
- Adblock Plus
- Ghostery
- Noscript
Whitelisting prezly.com, intercom.com and Plausible.io should solve this and allow you to see the support chat and/or the site's statistics once again.
Here are detailed steps on how to add the needed whitelist items to get the chat icon back.
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Chrome:
- Click the puzzle 𧩠icon at the top of the browser
- Click the three dots next to your plugin, and select Options
- Add Prezly.com and Intercom.com to your list of trusted sites
![Chrome extension options Chrome extension options](https://cdn.uc.assets.prezly.com/4040152b-c76f-40bc-9d60-204b897397f3/-/format/auto/aWjNKnAuPl.png)
![uBlock trusted sites settings uBlock trusted sites settings](https://cdn.uc.assets.prezly.com/843ed316-b622-4906-a9d1-2282d3c94cb1/-/format/auto/chrome_cpY4zLmD1l.png)
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Firefox:
- Press the hamburger icon at the top
- Click Add-ons and themes
- Search for your privacy extension, click the "âŠ" menu, and select Options
- Add Prezly.com and Intercom.com to your list of trusted sites
![Firefox Add-ons and themes settings Firefox Add-ons and themes settings](https://cdn.uc.assets.prezly.com/2e967d32-c247-4252-9be4-94e83ab86e87/-/crop/857x1059/0,0/-/preview/-/format/auto/image.png)
![uBlock options uBlock options](https://cdn.uc.assets.prezly.com/bbdfbeea-07a2-4742-80b6-45b90a3637ee/-/format/auto/image.png)
![uBlock trusted sites settings uBlock trusted sites settings](https://cdn.uc.assets.prezly.com/843ed316-b622-4906-a9d1-2282d3c94cb1/-/format/auto/chrome_cpY4zLmD1l.png)
â ïž If you use a different extension/add-on, the instructions should be similar, but if you can't figure out how to add Prezly to your whitelist or are feeling a little confused, send an email to support@prezly.com, and we'll lend a hand đ€
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