Switching between Prezly accounts

Manage multiple Prezly accounts using one email and password

Prezly users who work across different accounts ​​can log in to multiple Prezly accounts using one email and password, and switch between all connected accounts from one place, eliminating the need for users to log out of one account and in to another.

How does account switching work?

Creating new Prezly accounts

Managing accounts


How does account switching work?

  1. Your account(s) and the option to create new accounts can be found in the Settings pop-up menu when you click on your user name in the bottom left corner of the page.
  2. Click on the account you would like to start working in.
  3. Once you've clicked on the account name, you will be taken to the main dashboard page of that account. Simples!

 

💡 Pro tip
Want to add an already existing account to your list of accounts? You can do this without having to create a new one! All you need is an invitation to join the other account sent to the email address you use for Prezly. Then, once you accept the invitation, the account will automatically be added to your list of accounts under the Settings dropdown and your Manage accounts page.


Creating new Prezly accounts

On the Settings pop-up menu, click on + Create new account.

Then, you will see a form, where you can fill in the business or company name of the additional account you wish to add.

I have another Prezly account with a different email address. What do I do?

The email address cannot be changed because all connected accounts must share the same login details. If you are currently managing more than one Prezly account using a different email address, please contact our Support team for assistance.


Managing accounts

To get to the Manage accounts page, go to Settings and click Manage accounts.

The Manage accounts page is an overview of all your Prezly accounts, where you can choose to hide them from your Settings dropdown and see whether they are active, expired, or still a trial account.

Account statuses

All accounts with a running subscription have an active status. You will see the "Trial" status if the account has just been created or the "Expired" status if the accounts has been temporarily suspended due to an unpaid invoice. See Billing FAQ.

Hiding accounts from the dropdown

If you work across many accounts and wish to minimize the number of accounts you see on your Accounts and Settings dropdown, simply switch the toggle under the Visibility column off.

The account will not be completely removed from your list of accounts and will always be accessible from the Manage accounts page.

About the author

Klarissa DjajalieKD
Klarissa DjajalieCustomer and Product Marketing

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