Case study: SP.A

How a Brussels Minister’s comms team escaped Excel hell

Trapped in Excel hell

Previously, Gorik and his team had found that communicating government decisions to key stakeholders, journalists, and the general public could be time consuming and inefficient.

The challenges began with creating announcements and continued with getting these announcements out to the right people in a timely and proper manner. Gorik found that the logistics of coordinating his team were often delayed by technical barriers.

Collaborating on stories could also be a long and laborious process. Gorik’s team worked in Word and had to send documents back and forth. It took a long time to build a multimedia story this way. If one team member was delayed, the entire process was held up.

Contacts were spread across a number of disparate spreadsheets and the existing system only allowed mail to be sent to a limited number of people at once. The team had to run five or six separate mail merges to different contact lists across different spreadsheets. Ultimately, this meant that internal stakeholders could often be left in the dark about important announcements as the communications team didn’t have the time to update everyone.

One of the main benefits with Prezly is that we’re getting to know our stakeholders better. The email analytics help us measure the interest of the people that we contact, allowing us to improve our accuracy and focus on the ones that matter every time.

contact profile

Sharing stories with just a few clicks

With Prezly, the communication team was able to share the Minister’s messages with the right people with just a few clicks of the mouse.

The team were better at building a story. Everything could be created within Prezly, including images, text, and video, all in the same collaborative environment. It also made it easier to review the work in progress with the Minister and other stakeholders at the Government’s headquarters in Brussels.

Our stories are social media stories now. Journalists work differently from a few years ago. Their news gathering happens more and more on social media, and Prezly helps us to be there. Using Prezly, we can publish our stories straight to the web. We can then easily share them and watch them spread faster than ever.