Why didn't I receive the test email?

Even when your sender address domain has been verified, it is possible that the test email does not reach your mailbox.

Some work mailboxes are set up with strict spam firewalls so the possible reasons test emails are blocked by some companies' spam firewall are:

• The From and To address are the same. The receiving server gets an email with a "From" that's from an email it manages, so it doesn't allow it. This means this is only an issue with the test email you send to yourself (or colleagues). To double-check this, try sending a test to a personal email.
• Sending to multiple addresses at your company, which can be considered a spam attack.
• The email includes placeholder or filler content, for example, Lorem ipsum text. 

The first two causes can be fixed by asking your IT team to whitelist emails sent from Prezly. A possible workaround is to send the test email to an address outside of your work address, for example, a free Gmail account. 

If you're using Office 365 as your email provider, please see this additional guide:

Additional setup for Office 365 customers

If you use Office 365 to host your mailboxes, you may need additional configuration before Prezly can send emails on your behalf to email addresses at your domain

www.prezly.com

If you're still experiencing difficulties receiving test emails, please get in touch with us.