Prezly Customer Love

Friendly and efficient support when you need it


4 mins

median reply time for the live chat

3 hrs

to get most issues from seen to sorted


chat replies sent last year

You're kept in the loop from start to finish

At Prezly, we want to make sure your needs and expectations are fully met, which is why our established support hotline keeps you in the loop of all progress and developments, from the moment you contact us about an issue to the second it’s resolved.


We'll be there in a hurry, you don't have to worry

While technology has come a long way, chatbots add frustration to what is already a stressful situation (no matter how many cute gifs they use).

That's why there's a real-life, human person on the other end of our live chat ready to lend a hand should you ever run into trouble.

Keith Thompson

Support is excellent. Even when we had a glitch on billing, Prezly restored access immediately upon the ticket being raised.

Liverpool John Moores University
Keith Thompson
Ryan Arnold

We’re here to help

You can catch us on chat or email, or book a demo and get a personal tour of Prezly when it suits you!

Available every Mon to Fri

9am to 7pm CET

For step-by-step guides on using Prezly, check out our Help Center.