Managing data requests

To support you in your efforts to be GDPR compliant, Prezly includes specific features to help you receive and manage data requests.

Each Prezly site has a page containing a form allowing your contacts to submit data requests. These forms are found by navigating to the bottom of the site and clicking on Privacy requests.

Once clicked, you will be directed to the Site Data Request Form.

When a person sends a data request, we ask them to confirm their request by sending them a confirmation email. Once they have confirmed the request, you will be alerted via email, and the request will then be visible on their contact profile.

When data requests are submitted and confirmed, we will send your team members an email informing them about the new request.

From within your Prezly Contacts List, you can find a filter called Data Requests. This enables you to find the contacts with data requests.

Existing data requests can be found on your Contacts Activity Feed.

You can manage the status of your data requests by marking them as completed. Data requests will remain at the top of the contacts activity feed until the request has been completed.

Remember, per GDPR you are required to respond to data requests within 30 days. 

Anyone can submit a GDPR request through your site footer, even if they aren't in your CRM, since they fill in the email field for the request themselves:

If you receive a data request from an email address that isn't in your CRM, this may be down to an accident on the user's part – for example, they might mistakingly believe that you have info on them when you do not. The is also the possibility that this is spam.

In any case, we recommend reaching out to the address given within the 30-day GDPR timeframe to confirm that you hold no information related to their email account.